Services & Rates

A 50% deposit is non-refundable and will be required the 1st Friday of each month by 6 pm to hold your dates and reserve your dogs spot in our daily schedule. The remaining 50% will be due the 3rd Friday of every month by 6pm.

A 50% non-refundable deposit is due upon booking to reserve your dates. The remaining 50% will be due upon your return and any adjustments made to your service will be added. 

Holiday fee: As with many other services you may use during the holidays (airlines, hotels, etc.), our services are in far higher demand during the holidays, and as a result are valued at a higher price. Our staff spends time away from our own friends and family to make your time spent with yours as enjoyable as possible fee applies to both daily walks and sitting, and is only charged PER DAY, not per visit).

-Holiday weekends (Martin Luther King Jr. weekend, Presidents’ Day weekend, Memorial Day weekend, Labor Day weekend, Columbus Day weekend, and Veterans Day weekend) 

+$20/day

-Fourth of July, Easter

+$30/day

TTK9Care is closed Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.

Any cancelled or added on walks during the first and second weeks of the month will be reflected in the amount due on the 3rd Friday, and any cancelled or added on walks during the third and fourth weeks of the month will be reflected in the following month’s invoice.

If you so choose you may always have the option to pay for the month in full, but it must be done by the 1st Friday of each month by 6PM, or your card will be charged by TTK9Care in accordance with the above policy.

***ALL deposits can be applied to future trips/walks if any trips/walks need to be cancelled for any reason. Though the deposit is non-refundable, you are never losing it. It simply becomes a credit you can apply later. Exceptions can be made in cases of emergencies.***

Cancellation Policy:

Exceptions can be made in cases of personal emergencies, weather conditions, or government mandates beyond personal control.

 SITTING

• Cancel one week or earlier before first date of service:
  No charge (non-refundable 50% deposit to be applied towards future trip)
• Cancel 6 days to 48 hours before first visit:
  Fee of 75% of total bill (includes 50% deposit)
• Cancel less than 48 hours before first visit:
  Bill to be paid in full

**While the initial 50% deposit becomes a credit to be applied to a future trip, any additional penalty incurred from late cancellation DOES NOT become an additional credit, it is simply due at the time of cancellation to compensate for the open slot we may not have time to fill with new business and pay our staff who were planning on working the duration of your trip** 

WALKING

• Day-of cancellations:

Walk rate to be paid in full. 

 Any and all requests-calls returned, messages answered, invoices created and/or sent, service approval and/or changes-will be done Monday – Friday between the hours of 9AM-5PM, unless of course your dog is currently in our care, in which case we will respond to your request ASAP. If you are submitting a last-minute service request to our online portal before or after office hours, please also send a text to Taylor to make sure it is seen in time for your request to be completed.

Any non-urgent messages or requests received after office hours will be responded to the next business day.